Job Purpose

This role will be to support the on-boarding process from the GP and NHS Digital case finding into the Virtual ward.

• Processing the referrals, taking basic demographic details and entering on EMIS
• Organising for a volunteer to be deployed to deliver patient information, monitoring sheets and a pulse oximeter
• Calling patients to advise them about the ward as well as gaining basic information on a day to day basis
• Supporting patients with accessing the app based monitoring system
• Dealing with calls from patients and other health care professionals
• Working with the clinicians in the team as required to support the virtual ward The role can be working remotely from home (with a work laptop and phone) Hours are 8am-6.30pm 7 days per week – shifts can be flexible Date agreed complete to be added in here and Version number

Key Responsibilities:

• Administration of the referral management processes into the services
• Administration for the pathways from assessment to discharge for the services
• Uploading documents to EMIS.
• Inputting into clinical systems e.g. EMIS
• Managing diaries and appointment systems
• Advising service users on the services offered, supporting patient choice through information and basic motivational interviewing skills
• Dealing with telephone enquiries from Service Users, carers and staff from other agencies who may be distressed or have communication difficulties
• Providing support for senior administrators and other administrators within department
• Task associated problem solving
• To be able to use the relevant computer systems, to input and retrieve service user information
• To keep up-to-date with new or developing IT systems.
• Providing cover, when necessary for other secretaries in the department.
• Production of resources and letters
• Data input and maintaining spreadsheets
• Other general clerical duties
• Follow organisational policies and procedures
• Receive regular management supervision and participate in performance review
• Promote and maintain confidentiality in line with policies and procedures Skills, Experience and Knowledge Required

Essential:

• Handling telephone enquiries
• Ability to work to deadlines
• Ability to identify and prioritise workload and projects
• Excellent communication and interpersonal skills
• Willingness to learn new systems
• Ability to work co-operatively as a team member.
• Able to communicate clearly and succinctly, both orally and written.
• Task associated problem solving skills
• Experience of developing relationships with external agencies and organisations
• Administration experience in a busy, customer focused environment
• Experience of working as part of a multi-disciplinary team and on own initiative Desirable:
• Experience of healthcare settings
• Ability to travel between bases should the need arise Date agreed complete to be added in here and Version number Qualifications and Training Required
• Word processing typing qualification – or equivalent experience
• Good standard of education at GCSE including passes at Maths and English
• Training or experience to national vocational level 3 equivalent
• Experience of using Microsoft Office products, particularly, Word, Excel, email.
• Understanding of Data Protection Act and The Freedom of Information Act.
• A thorough understanding of the clinical information governance agenda and the ability to apply in practice Desirable:
• Skills in electronic patient record systems e.g. EMIS, connecting care
• Knowledge of medical terminology.