Capital Recruitment Ltd

Administrator Band 3 – Pulse Oximeter Monitoring service

Work From Home (Remote Working)
£10.50 / Per Hour Expires in 8 months

JOB DETAIL

Job Purpose

This role will be to support the on-boarding process from the GP and NHS Digital case finding into the Virtual ward.

  • Processing the referrals, taking basic demographic details and entering on EMIS
  • Organising for a volunteer to be deployed to deliver patient information, monitoring sheets and a pulse oximeter
  • Calling patients to advise them about the ward as well as gaining basic information on a day to day basis
  • Supporting patients with accessing the app based monitoring system
  • Dealing with calls from patients and other health care professionals
  • Working with the clinicians in the team as required to support the virtual ward The role can be working remotely from home (with a work laptop and phone) Hours are 8am-6.30pm 7 days per week – shifts can be flexible Date agreed complete to be added in here and Version number

 

Key Responsibilities:

  • Administration of the referral management processes into the services
  • Administration for the pathways from assessment to discharge for the services
  • Uploading documents to EMIS.
  • Inputting into clinical systems e.g. EMIS
  • Managing diaries and appointment systems
  • Advising service users on the services offered, supporting patient choice through information and basic motivational interviewing skills
  • Dealing with telephone enquiries from Service Users, carers and staff from other agencies who may be distressed or have communication difficulties
  • Providing support for senior administrators and other administrators within department
  • Task associated problem solving
  • To be able to use the relevant computer systems, to input and retrieve service user information
  • To keep up-to-date with new or developing IT systems.
  • Providing cover, when necessary for other secretaries in the department.
  • Production of resources and letters
  • Data input and maintaining spreadsheets
  • Other general clerical duties
  • Follow organisational policies and procedures
  • Receive regular management supervision and participate in performance review
  • Promote and maintain confidentiality in line with policies and procedures Skills, Experience and Knowledge Required

 

Essential:

  • Handling telephone enquiries
  • Ability to work to deadlines
  • Ability to identify and prioritise workload and projects
  • Excellent communication and interpersonal skills
  • Willingness to learn new systems
  • Ability to work co-operatively as a team member.
  • Able to communicate clearly and succinctly, both orally and written.
  • Task associated problem solving skills
  • Experience of developing relationships with external agencies and organisations
  • Administration experience in a busy, customer focused environment
  • Experience of working as part of a multi-disciplinary team and on own initiative Desirable:
  • Experience of healthcare settings
  • Ability to travel between bases should the need arise Date agreed complete to be added in here and Version number Qualifications and Training Required
  • Word processing typing qualification – or equivalent experience
  • Good standard of education at GCSE including passes at Maths and English
  • Training or experience to national vocational level 3 equivalent
  • Experience of using Microsoft Office products, particularly, Word, Excel, email.
  • Understanding of Data Protection Act and The Freedom of Information Act.
  • A thorough understanding of the clinical information governance agenda and the ability to apply in practice Desirable:
  • Skills in electronic patient record systems e.g. EMIS, connecting care
  • Knowledge of medical terminology.
Work From Home (Remote Working)

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