This role will be to support the on-boarding process from the GP and NHS Digital case finding into the Virtual ward.
Processing the referrals, taking basic demographic details and entering on EMIS
Organising for a volunteer to be deployed to deliver patient information, monitoring sheets and a pulse oximeter
Calling patients to advise them about the ward as well as gaining basic information on a day to day basis
Supporting patients with accessing the app based monitoring system
Dealing with calls from patients and other health care professionals
Working with the clinicians in the team as required to support the virtual ward The role can be working remotely from home (with a work laptop and phone) Hours are 8am-6.30pm 7 days per week – shifts can be flexible Date agreed complete to be added in here and Version number
Administration of the referral management processes into the services
Administration for the pathways from assessment to discharge for the services
Uploading documents to EMIS.
Inputting into clinical systems e.g. EMIS
Managing diaries and appointment systems
Advising service users on the services offered, supporting patient choice through information and basic motivational interviewing skills
Dealing with telephone enquiries from Service Users, carers and staff from other agencies who may be distressed or have communication difficulties
Providing support for senior administrators and other administrators within department
Task associated problem solving
To be able to use the relevant computer systems, to input and retrieve service user information
To keep up-to-date with new or developing IT systems.
Providing cover, when necessary for other secretaries in the department.
Production of resources and letters
Data input and maintaining spreadsheets
Other general clerical duties
Follow organisational policies and procedures
Receive regular management supervision and participate in performance review
Promote and maintain confidentiality in line with policies and procedures Skills, Experience and Knowledge Required
Handling telephone enquiries
Ability to work to deadlines
Ability to identify and prioritise workload and projects
Excellent communication and interpersonal skills
Willingness to learn new systems
Ability to work co-operatively as a team member.
Able to communicate clearly and succinctly, both orally and written.
Task associated problem solving skills
Experience of developing relationships with external agencies and organisations
Administration experience in a busy, customer focused environment
Experience of working as part of a multi-disciplinary team and on own initiative Desirable:
Experience of healthcare settings
Ability to travel between bases should the need arise Date agreed complete to be added in here and Version number Qualifications and Training Required
Word processing typing qualification – or equivalent experience
Good standard of education at GCSE including passes at Maths and English
Training or experience to national vocational level 3 equivalent
Experience of using Microsoft Office products, particularly, Word, Excel, email.
Understanding of Data Protection Act and The Freedom of Information Act.
A thorough understanding of the clinical information governance agenda and the ability to apply in practice Desirable:
Skills in electronic patient record systems e.g. EMIS, connecting care